The Operations Associate is a high-agency, pivotal role responsible for driving operational excellence while building the systems that allow our business to scale. This position manages key operational workflows, executes day-to-day tasks, and proactively identifies ways to automate manual "gaps." A primary focus will be on Enablement - developing training programs for staff and clients - and Innovation - implementing AI and technology enhancements to optimize efficiency. The ideal candidate is a problem-solver who doesn't just follow a checklist but seeks to improve it, ensuring our operations stay lean and effective as we grow.

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Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Training & Enablement:

• Training & Documentation: Design and deliver comprehensive training programs and materials (SOPs) for team members and external clients to ensure platform proficiency.
• Process Optimization: Continuously identify inefficiencies in manual workflows and implement scalable, automated solutions to reduce friction.
• Maintenance: Update and maintain all training and process documentation to ensure accuracy and relevance as the business evolves.

Technology & Process Enhancement:

• AI & Automation: Research and lead the implementation of AI tools and lightweight automation to optimize customer service and operational workflows.
• Platform Quality: Assist with testing new application features and work closely with the development team to document and resolve software bugs.
• Feedback Loop: Analyze platform shortcomings and customer feedback, communicating insights clearly to the operations/technology team to drive product improvements.

Execution & Operational Support:

• Workflow Ownership: Execute and manage key day-to-day operational processes with high accuracy and timeliness.
• Customer Awareness: Provide excellent support via phone, email, and chat (~2 hours/week) to maintain a pulse on user experience and troubleshoot issues.
• Special Projects: Assist with the development and launch of new business lines and manage various operational tasks as assigned.
• Reporting: Generate various reports to meet internal and client needs.

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Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• High Agency/Initiative: Takes independent action; looks for and takes advantage of opportunities to improve the business without being prompted.
• Systems Thinking: Gathers and analyzes information skillfully to solve root-cause problems rather than just symptoms.
• Communications: Speaks and writes clearly; able to develop and present complex training materials in an easy-to-understand format.
• Job Knowledge: Exhibits the ability to learn and apply new skills; keeps abreast of developments in operations, training, and AI technologies.
• Planning/Organizing: Prioritizes work activities and develops realistic action plans to meet goals.

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Qualifications

• Education & Experience: 1–3 years of experience in operations, business support, or a startup environment. Bachelor’s degree preferred, OR equivalent experience demonstrating strong ownership and problem-solving.
• Experience: Direct experience in developing training materials or "how-to" content is highly preferred.
• Computer Skills: Proficient in Google Sheets/Excel; adaptable to new software; curiosity for AI and automation tools.

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Why Iron Sheepdog?

• Transform a Legacy Industry: Be part of a team that is revolutionizing the massive, essential short-haul trucking industry. We’re creating an tech enabled future that addresses the entire construction materials supply chain.
• The Iron Sheepdog Standard: Experience a unique business model where industry-leading software is backed by a relentless commitment to personal service and operational excellence.
• High-Growth Environment: Experience the thrill of a scaling startup where your contributions are essential to our collective success.
• Innovation at the Core: Join a company that values "what’s next," where we use technology to solve real-world problems for hard-working people.

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Total Rewards Package:

Iron Sheepdog is committed to offer a competitive compensation and benefits package to include salary, bonus, 401k,  healthcare, dental, paid time off and much more.

Equal Opportunity Employer:

Iron Sheepdog is an equal opportunity employer and prohibits against the discrimination against all candidates. 

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